Client: Civil Aviation Authority
Area: 27,000 sqft
Status: Complete 2014
Following a comprehensive analysis of our client’s operational procedures and requirements, we developed a brief for the complete refurbishment of the Civil Aviation Authority's headquarters building at Gatwick Airport.
The first phase included re-modelling the building’s atrium and overhauling the environment within which the CAA interacts with visiting pilots, who visit the building on a daily basis to renew their licenses. The physical manifestation of this is a plywood installation that cuts diagonally across the atrium and accommodates personal meeting ‘pods’, meeting rooms, a cafe and informal seating areas – all brought out of the office floor plate and onto the new ‘village green’ of the building, promoting a sense of community and engagement. On the side of the pods there is an artwork illustrating the History of Aviation, drawn by Dan Slavinsky.
Since completion, customer satisfaction with the service provided has greatly improved, as has employee performance, whilst stress levels are markedly reduced, illustrating the effect good design can have on the quality of peoples’ lives.